Shipping policy

At Kommet, we strive to deliver products purchased in excellent condition and in the fastest time possible. We believe in express shipping and most of your orders are shipped within 24 hours once the order is placed except on weekends or public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Shipping charges will be added to all purchased products.

Important Note

1) Before making payments on the platforms for the purchase of products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete, and accurate information along with sufficient landmarks to aid identification of the address. Any failure in delivering the purchased products arising out of the User’s failure to provide correct, complete, and accurate information shall not hold Kommet liable at any point in time.

2) Upon the successful placing of an order on the platforms and after Kommet has successfully handed over the purchased product (s) to its logistic partner, the User will receive a unique tracking identity number, which will enable the User to track the status of delivery of the purchased products. The User may use the tracking identity number on the platforms or the website and/or the mobile application of the logistic partner to check the whereabouts of the purchased product and the estimated time of its delivery. Kommet shall make reasonable attempts in ensuring that the tracking status of the purchased products is updated promptly. However, Kommet does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time lags in updating the information and other technicalities beyond Kommet’s control.

3) Kommet reserves the right to charge shipping charges on every product of a value lower than a specified amount and/or products, the payment mode can be cash on delivery or any other online mode of payment. Such charges shall not be refunded to the User on cancellations or returns of the purchased products, except in case of a product having a defect at the time of delivery (for reasons attributable to, and accepted by Kommet after due verification at its sole discretion). Title and risk of loss for all purchased products shall pass onto the User upon the delivery of the purchased products to the User.

4) A maximum of 3 (three) attempts shall be made to deliver purchased products to the User. If the User continues to remain unavailable after 3 (three) attempts, Kommet reserves the right to cancel the order about the purchased products at its sole discretion. While Kommet shall make reasonable endeavors in ensuring that purchased products are delivered to its Users promptly, the delivery may be delayed on account of:

  • logistical issues beyond Kommet’s control;
  • unsuitable weather conditions;
  • political disruptions, strikes, employee lockouts, etc.;
  • acts of god such as floods, earthquakes, etc.; and
  • other unforeseen circumstances.
5) Shipping charges(if any) will be waived off only if the cart value before applying any coupon is above 2,999 rupees.

Return policy

Return and exchange of purchased products shall be carried out by Kommet’s reverse-logistics partners or its delivery executives.

1) Do not return any product(s) before receiving a confirmation email from the Kommet Customer Support Team for the same. In case you wish to return a product, reach us at support@kommet.in within 24 hours of product delivery. No issue will be entertained after 48 hours.

2) All products are to be returned to the Kommet in their original condition, and original packaging, with the invoice and sealed carefully.

3) The safe receipt of products by Kommet is the sole responsibility of the customer.

4) We shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.

Please note that the Shipping Policies are subject to change at any time without notice and by updating this page. To make sure you are aware of any changes, please review this policy periodically. 

Launch WhatsApp
Need Help?
Hey 👋 We're very excited to hear from you.
If you need help, open chat now!